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Privacy Policy

Terms of Use

Thank you for choosing our website, www.togetthere.info, owned by S.R Tamar Service Ltd., CRN. 516341393 (hereinafter referred to as “S.R. Tamar Service”). The information on the website represents a presentation of the services offered by S.R. Tamar Service and should not be considered professional advice. It is intended solely to acquaint users with the company’s capabilities and allows them to contact us if necessary.

  1. General Provisions

1.1 This Privacy Policy describes how we collect, use, store, and protect your personal data in accordance with the General Data Protection Regulation (GDPR).

“Personal Data” means any information relating to an identified or identifiable natural person (“Data Subject”); an identifiable natural person is one who can be identified, directly or indirectly, in particular by reference to an identifier such as a name, identification number, location data, online identifier, or one or more factors specific to the physical, physiological, genetic, mental, economic, cultural, or social identity of that natural person.

“Processing” means any operation or set of operations which is performed on personal data or on sets of personal data, whether or not by automated means, such as collection, recording, organization, structuring, storage, adaptation or alteration, retrieval, consultation, use, disclosure by transmission, dissemination or otherwise making available, alignment or combination, restriction, erasure, or destruction.

“Data Controller” means a natural or legal person, public authority, agency, or other body which, alone or jointly with others, determines the purposes and means of the processing of personal data. In this case, the data controller is S.R Tamar Service Ltd.

1.2 By using our website, you agree to the terms of this Policy and the Terms of Use. This Privacy Policy applies to all users of the website www.togetthere.info, regardless of their location.

1.3 We reserve the right to amend the Policy and Terms of Use at any time. The new version will be posted on the website, and we will notify you of any changes through a prominent notice on the website or, if you have provided us with your email address, via email.

1.4 We do not knowingly collect personal data from individuals under the age of 16. If you are under 16, please do not provide us with your personal data without the consent of a parent or guardian.

2. What Data We Collect

2.1 Identifying Data: Name, surname.

2.2 Contact Information: Email address, phone number.

2.3 Technical Data:

  • IP address;
  • Browser, operating system, and device information;
  • Pages visited, visit time, session duration;
  • Information about interaction with the website (e.g., clicks, scrolling).

2.4 Marketing and Communication Data:

  • Your preferences regarding receiving marketing communications (e.g., consent to receive newsletters);
  • History of interaction with our marketing messages (e.g., email opens, link clicks).

2.5 General Information:

  • Information about your preferences regarding the offered services, collected to provide you with relevant offers (e.g., destinations of interest, types of tours);
  • Other information that you voluntarily provide to us (e.g., reviews, comments).

2.6 Data from Third Parties:
We may receive information about you from third parties, such as our marketing or analytics partners, provided that they have the legal right to share your data with us. This information may include demographic data, interests, and online behavior.

2.7 Sensitive Data:
We do not knowingly collect special categories of personal data that reveal racial or ethnic origin, political opinions, religious or philosophical beliefs, trade union membership, genetic data, biometric data for the purpose of uniquely identifying a natural person, health data, or data concerning a person’s sex life or sexual orientation. If you voluntarily provide us with such information, we will process it only with your explicit consent and in accordance with applicable law.

3. How We Collect Data

3.1 Directly from You:

3.1.1 When you fill out forms on the website: This may include forms for requesting information, booking services, subscribing to newsletters, providing feedback, and others.

3.1.2 When you contact us via email, social media, or phone: We may collect information you provide during communication, such as your name, contact details, and details of your inquiry.

3.1.3 When you subscribe to newsletters: We collect your email address and any other data you provide when subscribing.

3.2 Automatically, through cookies and similar technologies:
We use cookies and other tracking technologies, such as web beacons and local storage, to collect information about your interaction with our website. This may include information about your browser, device, IP address, pages visited, visit time, and other technical information. We use this information to analyze website usage, improve its functionality, and provide personalized content.

3.3 From Other Sources:
We may receive information about you from third parties, such as our marketing or analytics partners, provided that they have the legal right to share your data with us. This information may include demographic data, interests, and online behavior. We use this information to enhance our services and provide you with more relevant content and advertising.

3.4 Social Media:
If you interact with our website through social media (e.g., logging into the site via your social media account or sharing content), we may receive information about you from those social networks, such as your name, profile, and friends list. We use this information to personalize your experience on our website and provide you with more relevant content.

3.5 We will always seek your consent before collecting any personal data if required by law.
You may choose not to provide us with your data, but this may limit your ability to use certain features of our website or receive specific services.

4. How We Use Your Data

4.1 To Provide and Improve Services:

4.1.1 Processing Your Requests and Providing Services:
We use your data to respond to your inquiries, provide information about our services, process bookings, and deliver other services you request.

4.1.2 Improving the Quality of the Website and Services:
We analyze data on how you use our website to understand your needs and preferences and to improve our website, services, and user experience.

4.1.3 Providing Personalized Offers:
We may use your data to provide you with personalized recommendations and offers for services that may interest you, based on your behavior on the website and other data.

4.2 For Marketing:

4.2.1 Sending You Promotional and Marketing Messages (Only with Your Consent):
We may use your contact details to send you information about our services, special offers, promotions, and other marketing materials, but only if you have given us your explicit consent. You can opt out of receiving such messages at any time.

4.2.2 Personalizing Marketing Messages:
We may use your data to personalize the marketing messages we send you, making them more relevant to you.

4.3 To Comply with Legal Requirements:
4.3.1 Fulfilling Our Legal Obligations:
We may use your data to fulfill our legal obligations, such as maintaining accounting records, complying with tax laws, and responding to requests from law enforcement authorities.

4.4 For Analytics and Statistics:

4.4.1 Collecting Data on Website Visits and User Interaction with Content:
We use analytics tools, such as Google Analytics, to collect data on how you use our website. This information helps us understand how to improve our website and make it more user-friendly.

4.4.2 Use of Plugins:
We use various plugins to display advertisements on our website. These plugins may collect information about your interaction with ads, such as clicks and views. This information is used to show you relevant ads and measure the effectiveness of advertising campaigns.

4.5 Profiling:

4.5.1 We may use your data to create user profiles to better understand your needs and preferences and to provide you with a more personalized experience on our website and in our marketing communications.
Profiling may include automated processing of your data to evaluate certain personal aspects, such as your interests, preferences, and behavior. You have the right to object to profiling at any time.

4.6 Other Purposes:

4.6.1 We may use your data for other purposes that are compatible with the purposes described in this Policy, and which we will inform you about at the time of data collection.

5. Legal Basis for Data Processing:

We process your personal data only based on one or more lawful grounds provided by the GDPR:

5.1 Consent: 

5.1.1 For sending marketing messages: We will only send you marketing messages if you have given us your explicit consent to do so. You can withdraw your consent at any time. 

5.1.2 For the use of certain cookies and similar technologies: We may use certain cookies and similar technologies for analytics and statistics, as well as to provide personalized offers, only with your consent. You can manage your cookie settings through your browser settings or through our cookie management tool on the website. 

5.1.3 For other purposes requiring consent: In some cases, we may ask for your consent to process your data for other specific purposes, which we will inform you of when collecting the data.

5.2 Contract Performance: 

5.2.1 To process your requests and provide services: We process your data to fulfill our contractual obligations to you, such as processing your requests, booking services, and providing you with the requested information.

5.3 Legitimate Interest: 

5.3.1 To improve the quality of the website and services: We process your data to improve our website, services, and user experience, based on our legitimate interest in providing you with quality services and developing our business. 

5.3.2 To prevent fraud: We process your data to prevent fraud, protect our rights and interests, and ensure the security of our systems and users, based on our legitimate interest in protecting our business and preventing illegal activity. 

5.3.3 For other purposes based on legitimate interest: In some cases, we may process your data for other specific purposes based on our legitimate interest, provided that such interest does not outweigh your rights and freedoms. We will always conduct a balancing test to ensure that our legitimate interests do not violate your privacy rights.

  1. How We Store Your Data

6.1 Your data is stored on secure servers located within the European Economic Area (EEA). We take all necessary measures to ensure that your data is protected in accordance with European data protection standards.

 

6.2 We implement appropriate technical and organizational measures to protect your data from unauthorized access, alteration, disclosure, or destruction. These measures include: 

  • Data encryption during transmission and storage.
  • Restricting access to certain data to only authorized personnel who need it to perform their duties.
  • Regular data backups.
  • Conducting regular security audits and updating our security systems.

6.3 Retention Periods:

6.3.1 We retain your personal data only for as long as necessary to fulfill the purposes outlined in this Policy or until you withdraw your consent to data processing (if processing is based on your consent).

 

6.3.2 Specific retention periods may vary depending on the type of data and the purposes of its processing. For example:

  • Data collected for the provision of services will be retained for the duration of the contract and a reasonable period thereafter to resolve any disputes or claims.
  • Data collected for marketing purposes will be retained until you withdraw your consent or object to the processing.
  • Data collected for analytics and statistics may be retained for a longer period but will be anonymized or aggregated so that it cannot be linked back to you personally.

 

6.4 Data Deletion:

When your data is no longer needed for the stated purposes or you have withdrawn your consent by emailing us at info@togetthere.info, we will take reasonable steps to securely delete or anonymize it so that it can no longer be linked to you.

We regularly review our data retention policies and delete data that is no longer required.

  • To Whom We Disclose Your Data

7.1 We may disclose your personal data to the following categories of recipients:

7.1.1 Service Providers: We may share your data with third parties who provide us with services necessary for the operation of our website and business, such as:

  • Hosting and cloud storage providers.
  • Email and marketing communication providers.
  • Analytics and statistics providers.
  • Payment service providers (if you make purchases on our website).
  • Other service providers who help us provide and improve our services.

We enter into contracts with these service providers that require them to process your data only in accordance with our instructions and to comply with all applicable data protection requirements.

7.2 Other Third Parties:

7.2.1 We may disclose your data to other third parties in the following cases:

  • With your consent: We may disclose your data to other third parties if you have given us your explicit consent to do so.
  • In the event of a sale or transfer of our business: In the event of a sale, merger, or other reorganization of our business, your data may be transferred to the new owner or successor.
  • To comply with legal obligations: We may disclose your data to government agencies, law enforcement agencies, or other third parties if required by law or to protect our rights, property, or safety.

7.3 International Data Transfers:

    • Transfer of data outside the EEA: We strive to store and process your data within the EEA. However, in some cases, your data may be transferred outside the EEA, for example:
      • If we use service providers located outside the EEA (e.g., Google Analytics or other cloud services).
      • If it is necessary to perform a contract with you (e.g., if you book a tour outside the EEA).
      • If you have given us your explicit consent.
  • Due to the fact that a branch of our company is registered in Israel, some of your data may be transferred to and processed in that country. Israel is recognized by the European Commission as a country providing an adequate level of personal data protection, which allows data transfers without additional safeguards.

In the event of data transfers outside the EEA, we will ensure that appropriate data protection safeguards are in place, such as standard contractual clauses approved by the European Commission, or other mechanisms provided for by the GDPR.

  • Your Rights

In accordance with the GDPR, you have the following rights regarding your personal data:

8.1 Right of Access:

8.1.1 You have the right to request confirmation as to whether or not we process your personal data and, if so, to obtain access to that data and information about how it is processed. To do this, you need to send a written request to the email address info@togetthere.info. We will review your request and provide you with information in accordance with applicable law.

8.2 Right to Rectification:

8.2.1 You have the right to request the correction of any inaccurate or incomplete personal data that we hold about you.

8.3 Right to Erasure (“Right to be Forgotten”):

8.3.1 You have the right to request the deletion of your personal data in certain circumstances, for example, if the data is no longer necessary for the purposes for which it was collected or if you have withdrawn your consent to data processing.  

8.4 Right to Restriction of Processing:

8.4.1 You have the right to request the restriction of the processing of your personal data in certain circumstances, for example, if you contest the accuracy of the data or the legality of its processing.  

8.5 Right to Object to Processing:

8.5.1 You have the right to object to the processing of your personal data in certain circumstances, for example, if the processing is based on our legitimate interests or is carried out for direct marketing purposes.

  • Data Security

9.1 Technical and Organizational Measures:

We have implemented a number of technical and organizational measures to ensure the security of your personal data and to protect it from unauthorized access, alteration, disclosure, destruction, or loss. These measures include, but are not limited to:

  • Data encryption: We use modern encryption methods to protect your data during transmission and storage.
  • Access control: We restrict access to your data to only authorized personnel who need it to perform their duties.
  • Pseudonymization and anonymization: We apply pseudonymization and anonymization of data where possible to reduce risks to your rights and freedoms.
  • Protection against malware: We use antivirus software and other malware protection tools to prevent unauthorized access to our systems.
  • Regular backups: We regularly create backups of data to prevent its loss in the event of system failures or other unforeseen circumstances.
  • Staff training: We conduct regular training for our staff on data security and privacy issues to ensure that they understand the importance of protecting your data and comply with our policies and procedures.
  • Regular security audits: We conduct regular security audits of our systems and processes to identify and address any vulnerabilities.

9.2 Notification of Breaches:

9.2.1 In the event of a data breach that may result in a high risk to your rights and freedoms, we will notify you and the relevant data protection supervisory authority without undue delay in accordance with GDPR requirements. We will also take all necessary measures to address the breach and minimize its consequences.

9.3 Data Security When Transferring to Third Parties:

9.3.1 When transferring your data to third parties (e.g., service providers), we ensure that appropriate contractual obligations and technical measures are in place to protect your data in accordance with the GDPR.

  • Links to Other Resources

10.1 Our website may contain links to other websites or resources that are not controlled or managed by us. We are not responsible for the content, privacy policies, or security practices of these third-party resources.

10.2 We recommend that you review the privacy policy of each website you visit before providing them with your personal data.

10.3 The presence of a link to a third-party resource on our website does not imply that we endorse or support that resource or its content.

  • Contact Information

11.1 If you have any questions or concerns regarding this Privacy Policy or the processing of your personal data, please contact us:  

  • By email: info@togetthere.info
  • By mail: S.R Tamar Service Ltd., [Shderot HaIstadrut 185, Haifa, Israel]

We will try to respond to your inquiry as soon as possible.

11.2 Contact details of the Data Protection Officer (DPO):

If you have any questions or complaints related to data protection, you can also contact our Data Protection Officer (DPO):

  • By email: info@togetthere.info
  • By mail: S.R Tamar Service Ltd., [Shderot HaIstadrut 185, Haifa, Israel]